FAQ

For any questions regarding orders feel free to contact us via our form here with your email address and your order number.

 WHEN WILL MY ORDER ARRIVE?

  • In-stock orders normally ship within 1-2 business days. Certain items classify as Print on Demand, will take 3-4 days for production and shipment.

PREORDERS

At times we offer items for presale for a set period, usually up to two weeks and then close out the sale to go into production. Depending on the items in question, production can take anywhere from 10 days to 3 weeks. An additional few weeks are needed for shipping and receiving before final shipment to all customers in the order they were received. You will receive a shipping confirmation when the items leave the warehouse. If there are any questions please feel free to reach out to us via our contact form at the top.

TRACKING

An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your order using our form above. Tracking is not available on International orders.

Unfortunately, we cannot split up an order and ship to multiple locations. Items needed to ship to different locations will have to be placed on separate orders.

FOR DELIVERY BY DECEMBER 24TH

Domestic Disclaimer:  

Carriers do not guarantee non-air delivery times between Dec. 11 and Dec. 24. 

In order to receive your items in time for Christmas please place your orders accordingly before the specific dates listed below. 

Standard Shipping  
  • in-stock items ordered before 6am, Thursday, 12/15
UPS Ground (3 to 5 transit days)  
  • in-stock items ordered before 6am, Friday, 12/16
UPS 3 Day (delivery on Friday, Dec 23)
  • in-stock items ordered before 2:30pm, Monday, 12/19
UPS 2 Day Air (delivery on Friday, Dec 23)
  • in-stock items ordered before 2:30pm on Wednesday, 12/21 
UPS Next Day Air (delivery on Friday, Dec 23)
  • in-stock items ordered before 2:30pm on Thursday, 12/22.  
UPS 2 Day Air Saturday Delivery (delivery on Saturday, Dec 24)
  • In-stock items ordered before 2:30pm on Thursday, 12/22.
  • Saturday Delivery Accessorials will apply.
UPS Next Day Air Saturday Delivery (delivery on Saturday, Dec 24)
  • In-stock items ordered before 2:30 on Friday, 12/23.
  • Saturday Delivery Accessorials will apply.

 

INTERNATIONAL SHIPPING

 DISCLAIMER

Carriers do not guarantee delivery times for International Shipments. 

International Standard:
  • ordered before 6am on Tuesday, 12/6

 

REGARDING COUNTRY IMPORT TAXES

The additional fees are import taxes assessed by your government, and are not related to the shipping fees charged by the carrier. Unfortunately, we do not have prior knowledge of if and when these fees are assessed on shipments. The customs practices are dictated and determined by your country's customs office, we have no control over these charges and cannot predict what they may be, and as such, we are not able to collect customs fees during checkout. For additional info regarding your country's import tariffs, please feel free to contact your local customs office directly.


In some instances, the delivery agent may be responsible for collecting the customs fees or tariffs on your customs office's behalf. Rest assured, the collected fees are related to customs clearance, and are separate from the base shipping charge collected at checkout. Again, for further information regarding the associated fees, please feel free to contact your local customs office.


Please note that if these fees are not paid the package will be abandoned by the carrier and will not be returned to us. In these cases we are not able to refund any portion of the order.


As always, thanks for the support and understanding. Please let us know if you have any other questions or concerns.